Frequently Asked Questions
Find the answers here
Have a question? Here are commonly asked questions with answers.
If you can’t find what you’re looking for, please contact me.
What is a Quote and Do you Offer them?
A quote is an estimated cost of your commission.
And, Yes, I do offer them when they are open. I do quotes through an easy to use Google document and announce the dates in which they open. If interested in quotes please subscribe to email notifications or follow my Instagram (@SoaringSaberStudios).
What Payment Do You Accept and What are Your Policies?
I take payment through:
Paypal
Venmo
Cashapp
Zelle
Stripe
Payment must be paid upfront, of which 35% of payment is nonrefundable if materials have been purchased! 5% of the total cost is nonrefundable if materials have not been purchased. Commissions and preclaimed fursuit designs follow this guideline.
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Premades have the option of payment plans, in which 5% of payment is nonrefundable!
Do You Work with Minors (Anyone Under the Age of 18)?
In order to commission me you must be over the age of 18, I do not work with minors!
Even if a parent and/or guardian is paying for commission, I will refuse service. Only items such as premade fursuit parts (Paws, Tail, Feetpaws), accessories, and supplies are available for those under the age of 18, with permission, to purchase.
How Long Does a Commission Take?
Fursuit commissions are completed within 2 - 6 months once started! However, this may be subject to change depending upon availability of materials, other projects, and if choosing fursuit items (bases, claws, horns, etc.) from another maker. Of course I will keep in contact with you every step and make sure to update you with shipping information and progress of items.
Do You Accept Returns/Refunds/Cancelations For Your Shop?
I do not accept refund or returns on any product, however if your product arrives damaged message me immediately so that a refund can be worked out (Photo proof must be given).
Cancellations are accepted within 24 hours after purchase, however if you wish to change the product type (Colour or Scent) please message me within that timeframe.